Shipping Policy

Thank you for shopping with us! We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

All orders are processed within 2–5 business days after payment has been successfully received. Orders are processed Monday through Friday, excluding weekends and holidays.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information.

Shipping Times

Estimated delivery times vary depending on your location:

• United States: 5–10 business days
• Canada: 7–15 business days
• International: 10–20 business days

Please note that these are estimated delivery times and are not guaranteed. Shipping may occasionally take longer due to customs processing, weather conditions, carrier delays, or periods of high demand.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and selected shipping method. Any available free shipping promotions will be displayed during checkout.

Order Tracking

Once your order has shipped, you'll receive an email with a tracking number. Tracking information may take up to 48 hours to update after shipment.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. We are not responsible for delays or additional shipping costs resulting from incorrect or incomplete address information provided at checkout.

Lost or Delayed Packages

If your package appears to be delayed or lost in transit, please contact our customer support team. We will work with the shipping carrier to investigate the issue and help resolve it as quickly as possible.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery. Include your order number and clear photos of the damaged item and packaging so we can assist you promptly.

Questions

If you have any questions regarding your shipment, please contact our customer support team at:

Email: cognexusa@gmail.com

We appreciate your patience and thank you for choosing our store!