Refund policy

RETURN, REFUND & REPLACEMENT POLICY

At COGY, customer satisfaction is important to us. If there is an issue with your order, we are committed to helping resolve it as quickly as possible.

REFUNDS & REPLACEMENTS

If you receive a product that is damaged, defective, misprinted, or incorrect, please contact us within 30 days of receiving your order.

For packages that are lost in transit, claims must be submitted no later than 30 days after the estimated delivery date.

To submit a claim, please contact our support team and provide:

• Your order number
• A brief description of the issue
• Clear photographs showing the problem

After reviewing your claim, we will notify you whether your request has been approved.

If approved, we may:

• Send a replacement product at no additional cost, or
• Issue a full refund to your original payment method

Replacement orders are typically processed within 3 business days after approval.

NON-REFUNDABLE SITUATIONS

Refunds or replacements may not be provided in the following situations:

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information. If an incorrect or incomplete address is provided, additional shipping charges may apply for reshipment.

Unclaimed Packages

Packages returned because they were not claimed by the recipient may require additional shipping charges before they can be resent.

Buyer's Remorse

We do not offer refunds for change-of-mind purchases. Please review product details carefully before placing your order.

Customs Issues

Customers are responsible for understanding their country's import regulations and paying any applicable customs duties, taxes, or fees. Orders rejected by customs are not eligible for refunds.

Order Cancellation After Production

Once an order has entered production or fulfillment, it may no longer be eligible for cancellation or refund.

Out-of-Stock or Discontinued Products

While we strive to maintain product availability, we cannot provide compensation for business losses, advertising expenses, or other costs related to products becoming unavailable.

FAILED DELIVERY ATTEMPTS

If a shipment cannot be delivered due to circumstances caused by the recipient, including incorrect contact information, refusal of delivery, or failure to pay required customs fees, the package may be returned, abandoned, or destroyed by the shipping carrier. In such cases, refunds or replacements may not be available.

LATE OR MISSING REFUNDS

If you have been notified that a refund has been issued but have not received it, please:

• Check your bank account
• Contact your credit card provider
• Contact your bank, as processing times may vary

If you still have not received your refund after completing these steps, please contact our support team for assistance.

CONTACT US

If you have any questions regarding this policy, please contact us at:

cognexusa@gmail.com

We are committed to providing excellent customer service and will do our best to resolve any issues promptly.