Contact Information Policy

We’re committed to providing excellent customer service and are here to help with any questions or concerns.

Customer Support

If you need assistance with your order, products, shipping, returns, or any other inquiry, please contact our support team using the information below:

Email: cognexusa@gmail.com

We aim to respond to all inquiries within 24–48 business hours.

Business Hours

Our customer support team is available:

• Monday – Friday: 9:00 AM – 5:00 PM (EST)
• Saturday, Sunday & Holidays: Closed

Before Contacting Us

To help us assist you as quickly as possible, please include:

• Your full name
• Your order number (if applicable)
• A detailed description of your question or issue
• Photos or videos, if reporting a damaged or defective product

General Inquiries

We welcome questions about our products, orders, shipping, returns, and any other aspect of your shopping experience.

Thank you for choosing our store. We appreciate your business and look forward to assisting you.